Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange or store credit.
To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Do not force hats into smaller boxes as they will get damaged, and we won't be able to refund your money. The item must have tags. We'll refund the money to the same credit card used when purchased or offer store credit on the cost of the item, not on the shipping paid. We are not responsible for return fees. Deciding not to pay import taxes does not constitute a reason to return the product.
Our return address is:
Wuitusu
11473 Moorpark St. Unit 1
Studio City, CA 91602
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods such as swimsuits or masks. No returns on gift cards.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, you will see the amount returned to your credit card once your bank processes the refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lverdez@tavium.net.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged, within 30 days of purchasing. If you need to exchange it for the same item, send us an email and send your item to: Tavium LLC, 11473 Moorpark street no 1, STUDIO CITY CA 91602, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail it to: Tavium LLC, 11473 Moorpark St. no 1, STUDIO CITY CA 91602, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
